After-sales service
All items purchased from our store undergo a final inspection before shipping. However, if you discover any issues when inspecting the item upon arrival, we will offer options such as returns, refunds, or repairs.
We also accept returns for personal reasons, such as the item not meeting your expectations, subject to certain conditions. Please see the link below for details.
We provide ongoing after-sales support for all items purchased from our store so that you can enjoy them with peace of mind. Please feel free to contact us if you have any of the following requests.
- These services are available only to customers in Japan.
- Repairs and other services are subject to a fee.
Please select the service you would like
-
I would like to know how to use and maintain the item
1. Information on how to use and care for your purchase -
I would like to repair damage, scratches, or dents, or have a watch repaired or overhauled
2. Repair and overhaul services -
I would like to sell an item I previously purchased from your store
3. Buyback service
1. Information on how to use and care for your purchase
We provide information on how to use and maintain your purchase.
We publish articles on our store blog and elsewhere about how to maintain and care for antique items.
We also accept inquiries by phone, email, LINE, and other methods. Please feel free to contact us if you have any questions about how to use or maintain your purchase, or about anything else.
2. Repair and overhaul services for your purchase
Please contact us about repairs for malfunctions or damage, as well as watch overhauls.
For items purchased from our store, we can assist with repairs and maintenance (such as watch overhauls) even outside the initial warranty period or if the item is not covered by the watch warranty (subject to a fee).
- For issues discovered upon arrival, please see Returns and Refunds.
- For the one-month watch warranty, please see this page.
We can handle minor repairs in-house, but major damage repair, watch overhauls, and malfunction repairs are handled by professional craftsmen.
We will proceed as follows, so please contact us first.
① Request
Please tell us when and from which store you purchased the item, as well as the item's condition and the details of the repair you would like.
※Attaching photos or videos via LINE or another method will help us make a determination.
② Repair Determination
Based on the information you provide, we will determine the repair procedure and contact you.
- If the repair can be done by you, we will provide instructions on how to repair or maintain the item.
- If the repair is minor and can be done in-house, we will repair it for you.
- All watch overhauls and repairs are outsourced to professional repair shops.
If we cannot repair the item in-house or if it is difficult to make a determination, we will ask you to send the item to us so we can inspect it in person. Shipping costs will be your responsibility.
If you would like to request repairs or maintenance directly from a specialist, we can provide contact information for repair shops near your home, if available. In that case, please ask the repair shop directly about the repair costs and details.
③ Estimate
If we repair the item in-house or arrange for a specialist to repair or maintain it through us, we will provide an estimated cost and approximate timeframe.
If you agree to the estimate, we will begin the repair.
However, with antiques (especially watches), other issues often come to light during the repair process, and it may not be possible to complete the repair within the original cost and timeframe. In such cases, we will contact you as soon as we are aware of the situation and ask you to review a new estimate and confirm whether we should proceed with the repair.
Cancellation After an Estimate
You may cancel after receiving the estimate. However, depending on the repair and the repair shop, you may be charged for any preliminary work required to prepare the estimate.
If there is a cost involved in preparing the estimate, we will contact you before providing it.
④ Until Repair Completion
If any issues arise during the repair or maintenance process that we need to inform you about, we will contact you with progress updates as they occur.
Once the repair is complete, even if it was outsourced, we will receive the item back and inspect it. If there are no issues, we will contact you with photos and videos.
Once you have approved the repair results, we will send you an invoice for the repair costs.
⑤ Payment and Return
Please pay the repair or maintenance costs in advance before the item is returned to you. Payment can be made by bank transfer or cash on delivery.
If you have any concerns about the actual repair results, are not satisfied with any part of the work, or if any issues occur during return shipping, please contact us. We will consider options such as re-repairing the item or issuing a refund after discussing the matter with you.
3. Buyback Service for Your Purchase
We only buy back items purchased from our store.
As a general rule, we do not offer appraisals or trade-ins, but we may make an exception for items you previously purchased from our store.
Antique market values fluctuate constantly, and the price you paid in the past included fees such as shipping and payment processing fees. Please note that even if not much time has passed since your purchase, the buyback price may be lower than the price you paid.
We may also decline to buy back the item depending on its condition.
We will proceed as follows, so please contact us first.
① Request
Please first tell us when and from which store you purchased the item.
※Attaching photos via LINE or another method will help us make a determination about the item's condition.
② Estimate and Shipping
Based on the information you provide, we will let you know whether we can buy back the item and, if so, provide an estimated buyback price. If you agree to that price, please send the item to us. Shipping costs will be your responsibility.
After inspecting the item you sent, the buyback price may change from the initial estimate depending on its condition. In that case, we will provide a revised official estimate.
If you do not agree to the buyback price, we will return the item to you.
- Return shipping will be at your expense.
- If the item has any issues after its return that it did not have before, please contact us.
Depending on the item's condition, we may decline to buy it back at this stage.
③ Payment of the Buyback Price
Once you agree to the buyback price we have provided, we will transfer the funds to your designated bank account within 3 business days. Payment will be made by bank transfer only.
